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Help with Bill

We strive to provide you with reliable and essential energy delivery.

Our work doesn’t stop there—we also want to remind you of the many services designed to meet the variety of needs you or your family members may have.

211maine.org

If you’re struggling to keep up with your energy and utility bills, a Maine-based specialist will connect you with programs in your area that can help you. Call InfoLine at 2-1-1 for information about this program or go to 211maine.org

LIHEAP Assistance

The Low Income Home Energy Assistance Program (commonly called LIHEAP or HEAP) provides money to low income homeowners and renters to help pay heating costs. Eleven Community Action Programs distribute the funds throughout Maine, in most cases directly to the fuel vendors. The program is not intended to pay for all heating costs, but to assist in paying the heating bills.

LIHEAP is Federally funded through the Department of Health and Human Services. The Federal government establishes funding levels annually. LIHEAP is targeted to low and very low income Maine homeowners and renters.

More information at Benefits.gov

Payment Arrangements

Special payment arrangements can be set up for you through our Customer Care Department. Call us at 877.867.1642 to discuss your needs confidentially.

Customer Rights

Read your customer rights if your gas service is subject to termination.

Additional Resources

Cumberland County
The Opportunity Alliance
50 Monument Square
Portland ME 04101
Tel. (207) 553-5800
Toll-Free (Maine): 1-(877)-429-6884
http://www.opportunityalliance.org

Lincoln and Sagadahoc Counties
Mid Coast Maine Community Action
34 Wing Farm Parkway
Bath, ME 04530
Tel. (207) 442-7963
(Toll Free) 1-800-221-2221
TTY: 1-888-212-6229
Fax: (207) 442-0122
http://www.midcoastmainecommunityaction.org

Penquis
170 Pleasant Street
Rockland ME 04841
Tel. (207) 596-0361
(Toll Free) 1-800-585-1605
Fax: (207) 594-2695
http://www.penquis.org

Quick Links

FAQs

How do I enroll register My Account?
How do I enroll register My Account?
Enrolling in My Account allows you to pay your utility bill at no charge using a checking/savings account. To enroll in My Account, you will need the following information from your bill:

Account Number (When entering your account number, be sure to include dashes)

Customer Name (Enter the information in capital letters, exactly as it appears on your bill.)

(For Businesses please enter the Business name in the Business Name line, and you must include a first and last name you will associate with the account.)

Once enrolled, you can link additional accounts to your profile. If you choose to enroll in eBill, you will stop receiving bills in the mail. Instead, you will receive an email with your bill.
How do I setup recurring payments?
How do I setup recurring payments?
To setup recurring payments, please perform the following steps:

Step 1: Please fill out the Payment Authorization and Agreement application.

Payment from Checking Account: just complete the form, attach a voided check

Payment from Savings Account: You’ll need the account number at a U.S. bank or credit union and the institution’s routing number.

Step 2: Send us a copy of the signed (non-electronically) Payment Authorization Form

Mail to Maine Natural Gas, P.O. Box 99, Brunswick, ME 04011.

Email a scanned copy of the document to info@mainenaturalgas.com

Fax it to 207.729.9452
How do I enroll register My Account?
How do I enroll register My Account?
Enrolling in My Account allows you to pay your utility bill at no charge using a checking/savings account. To enroll in My Account, you will need the following information from your bill:

Account Number (When entering your account number, be sure to include dashes)

Customer Name (Enter the information in capital letters, exactly as it appears on your bill.)

(For Businesses please enter the Business name in the Business Name line, and you must include a first and last name you will associate with the account.)

Once enrolled, you can link additional accounts to your profile. If you choose to enroll in eBill, you will stop receiving bills in the mail. Instead, you will receive an email with your bill.
How do I update my bank information for AutoPay?
How do I update my bank information for AutoPay?
If you are enrolled in auto pay please call 877.867.1642 to update the information on your account

If you are not enrolled please check out our page about auto pay
How do I start or stop gas service with MNG?
How do I start or stop gas service with MNG?
Please call MNG's Customer Relations Center at 877.867.1642 and someone will assist you Monday through Friday, 7:30 am to 4 pm.

See Start Service or Stop Service for more information
How do I setup recurring payments?
How do I setup recurring payments?
To setup recurring payments, please perform the following steps:

Step 1: Please fill out the Payment Authorization and Agreement application.

Payment from Checking Account: just complete the form, attach a voided check

Payment from Savings Account: You’ll need the account number at a U.S. bank or credit union and the institution’s routing number.

Step 2: Send us a copy of the signed (non-electronically) Payment Authorization Form

Mail to Maine Natural Gas, P.O. Box 99, Brunswick, ME 04011.

Email a scanned copy of the document to info@mainenaturalgas.com

Fax it to 207.729.9452
How do I update my bank information for AutoPay?
How do I update my bank information for AutoPay?
If you are enrolled in auto pay please call 877.867.1642 to update the information on your account

If you are not enrolled please check out our page about auto pay
How do I start or stop gas service with MNG?
How do I start or stop gas service with MNG?
Please call MNG's Customer Relations Center at 877.867.1642 and someone will assist you Monday through Friday, 7:30 am to 4 pm.

See Start Service or Stop Service for more information