Help with Bill

We strive to provide you with reliable and essential energy delivery. 

Our work doesn’t stop there — we also want to remind you of the many services designed to meet the variety of needs you or your family members may have. 

Maine Natural Gas delivers the gas you buy from your gas supplier and does not profit in any way from the gas supply charges. Gas supply prices are expected to increase this winter and we understand that may be a challenge for you.

While we don’t control the supply price, we are here to help you manage your monthly bill.
 

Managing Your Monthly Usage

Start by looking at how you use natural gas. Here are some tips to help you get the most value for your energy dollar. 


Programs and tools that may be able to help you manage your bill

  • Budget Payment Plan: Spread your costs evenly over 12 months and avoid the fluctuations – and any surprises – with winter heating bills. Learn more.
  • Payment Arrangement: If you have fallen behind, call us. We can set up a plan to help you get caught up. Call 877.867.1642.


LIHEAP Assistance

The Low Income Home Energy Assistance Program (commonly called LIHEAP or HEAP) provides money to low income homeowners and renters to help pay heating costs. Eleven Community Action Programs distribute the funds throughout Maine, in most cases directly to the fuel vendors. The program is not intended to pay for all heating costs, but to assist in paying the heating bills.

LIHEAP is Federally funded through the Department of Health and Human Services. The Federal government establishes funding levels annually. LIHEAP is targeted to low and very low income Maine homeowners and renters.

Find more information at Benefits.gov
 

211maine.org

If you’re struggling to keep up with your energy and utility bills, a Maine-based specialist will connect you with programs in your area that can help you. Call InfoLine at 2-1-1 for information about this program or go to 211maine.org 

 

Customer Rights

Read your customer rights if your gas service is subject to termination.

 

Other resources

Kennebec Valley Community Action 207.859.1500
Midcoast Community Action 207.442.7963
The Opportunity Alliance 207.874.1175
Community Concepts, Inc 207.795.4065
United Way of Mid Coast Maine 207.443.9752
United Way of Southern Maine 207.874.1000
United Way of Kennebec Valley 207.626.3400 

 

Cumberland County
The Opportunity Alliance 
50 Monument Square 
Portland ME 04101 
Tel. (207) 553-5800 
Toll-Free (Maine): 1-(877)-429-6884 
http://www.opportunityalliance.org

Lincoln and Sagadahoc Counties
Mid Coast Maine Community Action 
34 Wing Farm Parkway 
Bath, ME 04530 
Tel. (207) 442-7963 
(Toll Free) 1-800-221-2221 
TTY: 1-888-212-6229 
Fax: (207) 442-0122 
http://www.midcoastmainecommunityaction.org

Penquis    
170 Pleasant Street 
Rockland ME 04841 
Tel. (207) 596-0361 
(Toll Free) 1-800-585-1605 
Fax: (207) 594-2695 
http://www.penquis.org