Available Services
Increasing Natural Gas Load for Your Home or Business
When contemplating an additional gas load, such as adding a range, dryer, generator, or pool heater, the first step before installing additional equipment is contacting Maine Natural Gas.
Please complete the upgrade request form to trigger a review of your service line and meter and ensure it can handle the increased natural gas load. Accurately completing the entire form will expedite your project.
Upon receiving this information, Maine Natural Gas will complete a load analysis to determine if the existing meter and natural gas service line has the available capacity to handle the proposed increased gas flow. If the service and/or meter require an upgrade, the customer may be required to provide a contribution toward this work. Insufficient gas pressure to an appliance may cause it to malfunction or create unsafe conditions.
Thank you for your assistance with this process in advance.
Maine Natural Gas maintains 24-hour emergency staffing, seven days a week and will respond immediately to reports of gas odors or possible leaks at no charge.
If you suspect a gas leak, LEAVE the area immediately (at least 300 feet away).
Once you are in a safe place, call 911 immediately, and then call us at the emergency number: 1-877-532-5636
Reconnect/Disconnect during normal business hours: $25.00 added to the bill to be paid at the next billing.
Reconnect/Disconnect outside normal business hours: Contact Us To Schedule
Avoid Disconnection – Please Contact Us
If you are unable to pay your natural gas bill please contact us at 877.226.7427 to review your options and avoid losing service.
Options include:
- Entering a payment arrangement. We will offer you several payment options to pay your natural gas bills in monthly payments that you can reasonably afford.
- You may be entitled to financial assistance from State and local government agencies or other private sources to help you pay your utility bills. To find out more about financial assistance, check out help with bill section.
Failure to contact us may result in disconnection with the approval of the Consumer Assistance Division of the Maine Public Utilities Commission. If you are not satisfied, call the Consumer Assistance Division of the Maine Public Utilities Commission TOLL FREE at 800.452.4699
To request a temporary service or to relocate Company Owned Facilities (Mains, Services, or Meters) contact our Sales Representative for more information and to discuss an individual quote.
Billing & Usage History Beyond Two Years:
For all Billing and Usage Histories please call 877.226.7427
For Billing and Usage Histories Beyond Two Years there is a $29.00 charge to your bill.
Need a Contractor?
Maine Natural Gas provides a list of plumbing and heating contractors for your convenience. A natural gas certified contractor can assist in switching, upgrades, and routine maintenance of your HVAC and other natural gas needs.
Need more information or want to talk to someone about finding a contractor? Please contact us at 1-877-867-1642
What to Ask Your Contractor
Ask for a written quote from at least two to three contractors . They should include:
- Are you licensed and insured? (Want to check yourself? Find out at the Maine Fuel Board)
- Do you offer maintenance and service after installation?
- Do you have references I can contact?
- Is the bid to retrofit or to install? If new equipment, what equipment will be installed? Additionally, information around the scope of the work. Maybe ask for a rough diagram showing the layout of ductwork and placement of piping
- Ask about an estimate of the future work required to upgrade piping size and connections for the installation of additional gas appliances and equipment.
- Are there warranties on equipment or services?
- Ensure that all related taxes and any rebates or credits applied to the total cost.
- Is your company an Efficiency Maine Registered Vendor and will you handle all the paperwork needed to ensure that I get all the Efficiency Maine rebates possible?
- What are your payment terms and conditions? (Maine law limits down payments to 33% of the total contract price for projects over $3,000 and we recommend that final payment not be made until all work is completed satisfactorily.)
- Do you provide financing or would you help me apply for Efficiency Maine Financing, if so what do you charge for those services?
- What is your waitlist look like? What is the timeline of when the work can be completed?
- How long is your quote good for?
- What are the cost of permits and payment of related fees? (If their required, not usual)
- Cost of subcontractors and tradespersons (if they’re required, not usual)
What to Know
Don’t forget these important reminders
- Asking for quotes from multiple contractors gives you a variety of options and allows you to seek the best options as well as best price.
- Keep in mind that best price doesn’t always mean best solution. Often times there is a cheaper solution, but that doesn’t necessarily mean that you will be satisfied with the solution offered. Cheaper doesn’t always mean better. Don’t sacrifice your piece of mind or comfort.
- If you feel like a bid that you are provided by a contractor is too high ask them about it. It is possible that this contractor noticed something the others didn’t.
- If you don’t currently have a gas contractor, you should find one. If your equipment has any malfunction you want to make sure that you are their customer to ensure that they will be able to service your equipment asap.
- Ensure that you do regular maintenance on your appliances and equipment to ensure that they run properly.
- Provide a rating on Google/Yelp or other website when you’ve had a good experience with a contractor to help spread their business. Let your friends and family know about your experience.
Other places for more information: