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Help With Your Bill

We’re here to help—whether you need help understanding your bill, exploring billing options, accessing financial assistance, or finding tips to reduce your energy use.

What to Know About the Cost of Natural Gas

Supply costs, or the cost of the natural gas that is delivered to you, rise and fall due to changes in demand and availability of resources.
There is no mark-up on this rate. This is a simple pass-through to customers based on the actual, changing costs of energy. The cost of natural gas portion of your bill is also referred to as the “Energy Charge” or IPO.

Billing Options

Budget Payment Program

Pay the same amount each month based on your annual energy usage. Call us at 1-877-867-1642 to confirm your eligibility, calculate monthly payments, and enroll.

Learn more

Flexible Payment Arrangements

If you’ve fallen behind on your payments, we can help build a payment plan to help you catch back up.

Call Us

Available Programs & Resources

Energy Tips 

Managing Your Monthly Usage

Reducing your energy use is the quickest way to lower your bills. By taking a closer look at how you use natural gas and making simple efficiency improvements in your home or business, you can get more value from every energy dollar.

Find easy tips

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Customer Rights

If your gas service is subject to termination, read your customer rights and call us at 1-877-867-1642.