Call Before Clearing Your Sewer Line

• If you have a blocked or backed-up sewer or septic pipe, call MNG at 1-877-532-5636 before clearing it. If you have hired a contractor, insist they make the call before starting work.
• At least 2 full business days before any job requiring excavation, contact DigSafe to have natural gas lines and other utilities marked out. Dial 811 or visit digsafe.com.
• If you smell natural gas or suspect a leak, leave the building or area immediately and call MNG from a safe place at 1-877-532-5636, or dial 911 if there’s an imminent threat to life or safety.

MNG has an ongoing program to prevent cross-boring and mitigate risks. We partner with local contractors and local municipalities to conduct inspections on a timely basis and take any necessary actions.

Your plumber or drain-cleaning professional may recommend inserting a camera in your sewer to look for gas pipelines. This is a good practice, and if a gas pipeline is found, you’ll be reimbursed for the camera inspection. However, you should still call MNG to locate the gas pipeline, as it may be concealed behind other obstructions.

• Stop all work
• Contact MNG
• If you suspect a natural gas leak by smelling, seeing or hearing gas escaping:
  • Leave and instruct others to leave the area
  • Call 911
  • Contact the gas company for the area
  • Do not operate any equipment
  • Eliminate any source of ignition
  • Do not operate any pipeline equipment or facility
  • Proceed with your work when the area is safe