Frequently Asked Questions

Maine Natural Gas offers several convenient ways to pay your bill. Find all your payment and billing options here.

Please note, as authorized by law, we supply payment information for residential accounts to credit rating agencies. If your account is more than 90 days delinquent, a delinquency report could harm your credit rating.

Learn more about AutoPay here.

If you have any questions, call our Customer Service Department at 1-877-867-1642 and a Maine Natural Gas representative will be glad to assist you.

If you've forgotten your password, go to the login page for My Account. In the My Account login box (on the right) select the “Forgot Password" link under the password box. You'll be asked to enter the information you provided upon creation to validate you are the account holder.

Once your identity has been verified, an email will be sent to your email address with your requested information.

If you’ve forgotten the username, Please call us at 1-877-867-1642 and we will assist you in logging in to your online account.

Enrolling in My Account allows you to pay your utility bill at no charge using a checking/savings account. To enroll in My Account, you will need the following information from your bill:

• Account Number    (When entering your account number, be sure to include dashes)

• Customer Name     (Enter the information in capital letters, exactly as it appears on your bill.)

(For Businesses please enter the Business name in the Business Name line, and you must include a first and last name you will associate with the account.)

Once enrolled, you can link additional accounts to your profile. If you choose to enroll in eBill, you will stop receiving bills in the mail. Instead, you will receive an email with your bill. 

To change your My Account password, log in to My Account and click on the "Edit Password" tab under Online Profile. Enter your new password and click the submit/update button.

Reset password emails are sent instantly, if you have not received the reset password email yet, check your spam folder.

Please note: Your new password must be at least six characters and use a mix of letters, numbers and characters. Passwords are case sensitive.

If you are not receiving your email notification that your bill is ready, please check your spam/junk folder to ensure your email client is not blocking our email notification.

Still not sure? Give us a call at 1-877-867-1642.

We are happy to help give us a call at 1-877-867-1642 or use the contact us page.

Homeowners should have their furnace, boilers, or central heating system inspected annually. A quick checkup can prevent equipment malfunction as well as ensuring that your system is operating optimally while keeping you safe. Be sure to get a cooperating contractor to help you out with this!

Please call us at 1-877-867-1642 and someone will assist you. Learn more at our Start, Stop, or Move Service webpage.

Great! Glad your enjoying the comfort and ease of using natural gas in more areas in your home. 

If you are planning on or considering adding additional equipment/appliances to your home we want to verify that your existing system is set up to handle the increase. Fill out the form on our meter upgrade page and we will give you a call to figure out next steps and let you know if there are any rebates available for the work.

Pressure regulators and relief valves have a pressure relief vent that must be capable of venting gas safely to open air.  When a pressure regulator is located inside a building the vent must be piped to an area outside of the building so if it operates it will vent safely to free air.

Use your senses to detect gas leaks. A natural gas leak is usually recognized by smell, sight, or sound. Remember, if you smell natural gas, get up, get out and call us immediately from a neighbor's phone.

• Smell
  Natural gas is colorless and odorless. For your safety, a distinctive, pungent odor, similar to rotten eggs, is added so that you'll recognize it quickly. Not all transmission lines are odorized.
• Sight
  You may see a white cloud, mist, fog, bubbles in standing water or blowing dust. You may also see vegetation that appears to be dead or dying for no apparent reason.
• Sound
  You may hear an unusual noise like roaring, hissing, or whistling.

Learn more about gas leaks here.

If you suspect a gas leak get up, go outside and call MNG from a neighbor's phone toll free at 1-877-532-5636 or call 911 for your local fire department.  MNG will respond quickly to ensure that you and your family are safe.

• Do not operate electrical switches or appliances. These items may produce a spark that might ignite the gas and cause an explosion.
• Do not use a telephone.
• Do not light a match or smoke and extinguish any open flames.
• Do not assume someone else will report the condition.
• Do not open windows and doors to ventilate the area.
• Provide MNG with the exact location, including cross streets.

Let us know if sewer construction or digging activities are going on in the area.

Yes!

Snow and ice can block gas services valves and make it difficult for first responders to turn off the gas to a building in the event of a fire or gas leak. Pressure regulators and relief vents can also become blocked. If this occurs, an over-pressurization or under-pressurization could result I a hazardous condition for customers.

Additionally, most natural gas equipment vent from the roof but some vent from other parts of your home, such as the sidewall. Periodically check outside your home to make sure your furnace, water heater, dryer, or fireplace vents are not blocked by snow and/or ice.

Before digging on your property, please contact DigSafe at 811 or visit DigSafe. Also contact "OK-TO-DIG" at 866.658.6344 or visit Okay To Dig for more information.

You can visit our Gas Availability Map or call us at  1-877-867-1642 with your street address, and we’ll tell you whether we have a natural gas main near your home. If we do, there is usually no charge to connect your home to our gas main with a service line.

Depending upon the distance between your home and our gas main, we may still be able to serve you. Call our sales representative - Jerrod Smith at 207.729.0420 ext 126 - and we may be able to still serve you this year.

If it is further away still let us know so we can work to plan an expansion in your area.

You'll first need to do two things:

1. Find a natural gas certified contractor to do the work. We provide a list of plumbing and heating contractors here for your convenience. 
2. Please complete the upgrade request form to trigger a review of your service line and meter and ensure it can handle the increased natural gas load. Accurately completing the entire form will expedite your project.