Help with your Bill
We’re here to help—whether you need help understanding your bill, exploring billing options, accessing financial assistance, or finding tips to reduce your energy use.
What to Know for this Winter Heating Season
The energy needed to keep your space comfortable during chilly Maine winters means higher overall energy use.
Additionally, supply costs, or the cost of the natural gas that is delivered to you, have risen, in large part because of colder-than-usual winter conditions. Learn more about the cost of natural gas portion of your bill (also referred to as the “Energy Charge” or IPO) on our Commodity Pricing Page.
Billing Options
Available Programs & Resources
Energy Tips
Customer Rights
Billing Options
Budget Payment Plan
Pay the same amount each month based on your annual energy usage. Call us at 1-877-867-1642 to confirm your eligibility, calculate monthly payments, and enroll.
Flexible Payment Arrangements
If you’ve fallen behind on your payments, we can help build a payment plan to help you catch back up.
Available Programs & Resources
Low-income assistance Effective January 1, 2026: Residential customers may be eligible to receive a 30% discount on their delivery and gas supply rates. The discount will apply to all customers identified by the Maine State Housing Authority as eligible for the Low Income Home Energy Assistance Program (“LIHEAP”). Once enrolled, customers will receive the discount for 12 consecutive months.
The Low Income Home Energy Assistance Program (commonly called LIHEAP or HEAP) is Federally funded through the Department of Health and Human Services. The program is not intended to pay for all heating costs, but to assist in paying the heating bills of income eligible homeowners and renters. Eleven Community Action Programs distribute the funds throughout Maine, in most cases directly to the fuel vendors.
The Federal government establishes funding levels annually. Find more information at Benefits.gov
211maine.org: If you’re struggling to keep up with your energy and utility bills, a Maine-based specialist will connect you with programs in your area that can help you. Call InfoLine at 2-1-1 for information about this program or go to 211maine.org.
Explore Additional Tips and Resources: Efficiency Maine is an independent, quasi-state agency established to plan and implement energy efficiency programs in Maine. It provides consumer information, programs, and resources that help Maine’s homes, businesses, and institutions reduce their energy costs and lower their greenhouse gas emissions. Learn more at efficiencymaine.com
- United Way is a global network of nonprofit organizations that mobilizes communities to improve lives through education, financial stability, and health initiatives. Find your local United Way:
- The Opportunity Alliance: Working side-by-side with residents and community partners to provide the tools and support Mainers need to build the foundations of family stability and self-sufficiency. Learn more at opportunityalliance.org
- Mid Coast Maine Community Action: On a mission to strengthen communities across midcoast Maine through responsive programs and strong partnerships that promote economic stability, school readiness, whole family resilience, and healthy lives. Learn more at midcoastmainecommunityaction.org
- Penquis: A nonprofit organization incorporated in 1967 to alleviate and eliminate the causes and conditions of poverty. Through its programs and subsidiaries, Penquis impacts all of Maine’s sixteen counties, but primarily serves low- and moderate-income individuals in Penobscot, Piscataquis and Knox counties. Learn more at penquis.org
- Kennebec Valley Community Action: A non-profit community action program providing services to the people of Kennebec and Somerset counties. Offering a variety of services geared towards helping our clients achieve economic and social self-sufficiency. Many of our services are available to people of all income levels. Learn more at kvcap.org
- Community Concepts: Providing pathways to a healthy life for and with those most impacted by inequities in Western Maine through programs, partnerships, and advocacy. Learn more at ccimaine.org
Energy Tips
Managing Your Monthly Usage
Reducing your energy use is the quickest way to lower your bills. By taking a closer look at how you use natural gas and making simple efficiency improvements in your home or business, you can get more value from every energy dollar.
Discover easy tips and our Home Efficiency Checklist to keep your space running at peak performance.
Customer Rights
If your gas service is subject to termination, read your customer rights and call us at 1-877-867-1642.