FAQs

• How do I start or stop gas service with MNG?  

  How do I start or stop gas service with MNG?

  Please call MNG's Customer Relations Center at 877.867.1642 and someone will assist you Monday through Friday, 7:30 am to 4 pm.

  See Start Service or Stop Service for more information

• How do I enroll register My Account?  

  How do I enroll register My Account?

  Enrolling in My Account allows you to pay your utility bill at no charge using a checking/savings account. To enroll in My Account, you will need the following information from your bill:

  Account Number   (When entering your account number, be sure to include dashes)

  Customer Name    (Enter the information in capital letters, exactly as it appears on your bill.)

  (For Businesses please enter the Business name in the Business Name line, and you must include a first and last name you will associate with the account.)

   

  Once enrolled, you can link additional accounts to your profile. If you choose to enroll in eBill, you will stop receiving bills in the mail.  Instead, you will receive an email with your bill. 

• How do I setup recurring payments?  

  How do I setup recurring payments?

  To setup recurring payments, please perform the following steps:

  Step 1: Please fill out the Payment Authorization and Agreement application.

  Payment from Checking Account: just complete the form, attach a voided check

  Payment from Savings Account: You’ll need the account number at a U.S. bank or credit union and the institution’s routing number.

  Step 2: Send us a copy of the signed (non-electronically) Payment Authorization Form

  Mail to Maine Natural Gas, P.O. Box 99, Brunswick, ME 04011.

  Email a scanned copy of the document to info@mainenaturalgas.com

  Fax it to 207.729.9452

• How do I update my bank information for AutoPay?  

  How do I update my bank information for AutoPay?

  If you are enrolled in auto pay please call 877.867.1642 to update the information on your account

  If you are not enrolled please check out our page about auto pay